AVP, Business Operational Risk Management

• This role is responsible for managing business operational risk within the consumer division through on-going communication, risk assessment, process review and education.
• Drives and contributes towards successful implementation of initiatives from retail business units considering risk-rewards trade-offs and business risk appetite.
• Provides active risk advisory in the operational, third party, outsourcing, customer information handling, procurement areas to ensure processes/ controls are sound and robust to meet internal policies, guidelines, and applicable regulatory requirements.
• Collaborates with business units to formulate appropriate controls to mitigate operational risks (i.e. Data Loss, Third-Party, Business Continuity) arising from initiatives and processes to an acceptable level of low and moderate risk.
• Foster close working relationship with key stakeholders of other divisions, particularly second line of defence (Group Legal & Compliance, Operational Risk Management, Operation & Technology, etc) to ensure CFS alignment of applicable policies with the Group.
• Conduct regular communication and refresher trainings to uplift staff awareness on thematic areas (e.g. third party, outsourcing, data loss risks, etc).
• Participates in initiatives and taskforces established from various committee forum, such as Operational Risk Partner Forum, Data Working Group, Regulatory Reporting Committee, etc.
• Educate and uplift risk awareness culture for the retail bank.

Qualifications - External

Educational and Work Experience:

• Degree holders with minimum 8 years of direct and broad-based risk management experience covering third party risk management, operational risk management, business continuity management. Sound knowledge in operation, technology and procurement.
• Strong knowledge of consumer banking products, services, channels, and processes, as well as regulations governing the consumer banking business.

Technical Skills

• Broad knowledge and understanding of regulatory requirements and expectations relating to MCIPD guideline, RMiT guideline, outsourcing guideline, business continuity management guideline, personal data protection act, data governance, regulatory reporting framework, etc.
• Strong risk oversight and governance, collaborating with relevant stakeholders to strengthen risk prevention and detection capabilities.

Personal Traits

• Able to work with minimum supervision.
• Independent self-starter with a strong positive mindset and self-motivation ability
• Possesses an inquisitive, structured, and logical mind to identify key risk issues for projects or initiatives
• Strong analytical and problem-solving abilities
• Ability to influence, negotiate and collaborate well with stakeholders from other departments and divisions
• Good written and oral communication skills and ability to interact effectively with people at different levels
• Forward looking and embraces technology, analytics and automation to drive efficient and effective risk management