Information Technology Support Engineer
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Responsibilities
JD- Service Desk/ Support Analyst L1
* Sound knowledge of ITIL processes (incident, change and problem management)
* Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)
* Efficient way of working and analytical skills
* Fluency in English
* Desirable: existing experience with a ticket system (ServiceNow, CISM, etc.)
* Qualification, creation, and routing of tickets according to ITIL (incidents, changes, tasks, etc.)
* Opening service requests from different manufacturers
* Access management: Verify and log accesses
* Escalation management: participation and initiation of crisis meetings
* In your role as a support analyst, you are an extremely valuable link between production and the other specialist teams.
* Active Directory
* Ticketing System
* Troubleshooting