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Information Technology Support Engineer

Salary undisclosed

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Responsibilities

JD- Service Desk/ Support Analyst L1

* Sound knowledge of ITIL processes (incident, change and problem management)

* Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)

* Efficient way of working and analytical skills

* Fluency in English

* Desirable: existing experience with a ticket system (ServiceNow, CISM, etc.)

* Qualification, creation, and routing of tickets according to ITIL (incidents, changes, tasks, etc.)

* Opening service requests from different manufacturers

* Access management: Verify and log accesses

* Escalation management: participation and initiation of crisis meetings

* In your role as a support analyst, you are an extremely valuable link between production and the other specialist teams.

* Active Directory

* Ticketing System

* Troubleshooting