Associate, Insurance Telesales (3 Months Contract) | TNG Digital
Salary undisclosed
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We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP
We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.
RESPONSIBILITIES
Case Management:
- Process salvage drop-off cases and transition them into production.
Customer Engagement:
- Contact customers to provide guidance on manually entering promo codes based on TNGD campaign guidelines.
- Explain campaign terms and conditions, ensuring customers understand the flow and benefits.
Promotion Support:
- Encourage and persuade customers to use promo codes to complete their purchase journey.
Insurance Support:
- Address customer inquiries related to insurance products and services.
- Issue offline quotations when users cannot obtain online quotes.
- Issue cover notes to users as required.
- Manage after-sales services related to the insurance business.
REQUIREMENTS
- Strong communication and customer service skills.
- Ability to explain complex information clearly and concisely.
- Experience in sales or customer support, particularly in the insurance industry, is a plus.
- Proficiency in managing promotional campaigns and guiding customers through promotional processes.
- Available to start in 2 weeks notice once shortlisted.
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