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Technical Support Engineer

Salary undisclosed

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Job Title/Position : Technical Support Engineer

Work Location : Kuala Lumpur, Malaysia

Job Type : Permanent

Working hours : Fixed hours

Language : Mandarin (Read, write, speak)



JD for Engine

  1. er
    Assist customers by diagnosing and resolving (Exchange Online, Teams and One Drive and Share point) issues raised in a timely mann
  2. er.Perform outbound call and email follow up to drive open tickets to resolut
  3. ionWork with customers to understand the root cause of the issue, provide guidance and end to end suppo
  4. rt.Manage open tickets and provide immediate solution till case closu
  5. re.Perform all documented call flows, work process and complaint management proc
  6. essEnsure services delivered to customer meets client’s KPI tar
  7. getDocument all incidents, technical problems and changes with relevant information to allow continuous improvement within the support te
  8. am.Attend meetings and training sessions for self-developm
  9. entJoin case sharing sessions to discuss common issues and resolut

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n Technical Skil

  • ls A strong background in Microsoft technologies, especially with M365/Azure. (preferr
  • ed)Rich experience in debugging and resolving complex issues related to M365 products/services. (preferr
  • ed)Exchange Online - Security Optimization Assessment / Remediat
  • ionMailbox auditing, DMARC, global administrators review, spam filter policy, malware filter policy, disable IMAP4 POP3, 3rd party managem
  • entOne Drive SharePoint Onli
  • ne M365 E3/E5 features / Secur
ity