Technical Support Engineer
Salary undisclosed
Apply on
Original
Simplified
Job Title/Position : Technical Support Engineer
Work Location : Kuala Lumpur, Malaysia
Job Type : Permanent
Working hours : Fixed hours
Language : Mandarin (Read, write, speak)
JD for Engine
- er
Assist customers by diagnosing and resolving (Exchange Online, Teams and One Drive and Share point) issues raised in a timely mann - er.Perform outbound call and email follow up to drive open tickets to resolut
- ionWork with customers to understand the root cause of the issue, provide guidance and end to end suppo
- rt.Manage open tickets and provide immediate solution till case closu
- re.Perform all documented call flows, work process and complaint management proc
- essEnsure services delivered to customer meets client’s KPI tar
- getDocument all incidents, technical problems and changes with relevant information to allow continuous improvement within the support te
- am.Attend meetings and training sessions for self-developm
- entJoin case sharing sessions to discuss common issues and resolut
i
o
n Technical Skil
- ls A strong background in Microsoft technologies, especially with M365/Azure. (preferr
- ed)Rich experience in debugging and resolving complex issues related to M365 products/services. (preferr
- ed)Exchange Online - Security Optimization Assessment / Remediat
- ionMailbox auditing, DMARC, global administrators review, spam filter policy, malware filter policy, disable IMAP4 POP3, 3rd party managem
- entOne Drive SharePoint Onli
- ne M365 E3/E5 features / Secur
Similar Jobs