Field Support Snr Manager
Salary undisclosed
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This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Translates Oracle Field Services International goals into performance objectives for each team member and measures
individual performance against plan.
Develops employees through regular 1:1s, performance reviews, development and training needs.
Masters all service delivery related processes and advises team members on the effective and efficient way to use
Oracle support services and products, tools, interfaces and procedures.
Responsible for KPI and metrics improvement.
SubCo management and ensure delivery for SubCo engagement.
Contract Negotiations for SubCo engagement.
Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
Career Level - M3
Manages and controls activities in multi-functional areas of sections.
Ensures appropriate operational planning is effectively executed to meet business needs.
A BA/BS degree and five or more years of technical or professional experience preferred, with
three or more years of management experience (preferably in a support environment).
A proven track record of excellent problem solving and analytical skills and excellent
communication skills while projecting a positive, professional image.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Translates Oracle Field Services International goals into performance objectives for each team member and measures
individual performance against plan.
Develops employees through regular 1:1s, performance reviews, development and training needs.
Masters all service delivery related processes and advises team members on the effective and efficient way to use
Oracle support services and products, tools, interfaces and procedures.
Responsible for KPI and metrics improvement.
SubCo management and ensure delivery for SubCo engagement.
Contract Negotiations for SubCo engagement.
Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
Career Level - M3
Manages and controls activities in multi-functional areas of sections.
Ensures appropriate operational planning is effectively executed to meet business needs.
A BA/BS degree and five or more years of technical or professional experience preferred, with
three or more years of management experience (preferably in a support environment).
A proven track record of excellent problem solving and analytical skills and excellent
communication skills while projecting a positive, professional image.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
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