Technical Support Specialist (Semiconductor)
Salary undisclosed
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A leading provider of smart material handling solutions for the electronics industry. Strong reputation for innovative products and services that help customers optimize their manufacturing processes and increase productivity.
Key Responsibilities:
- Provide on-site and remote technical support for Southeast Asia and North America customers.
- Install, maintain, and troubleshoot smart material handling systems.
- Conduct technical training sessions for clients and support teams.
- Collaborate with the China-based technical team for advanced support and updates.
- Ensure customer satisfaction through effective problem resolution.
- Frequent travel across Southeast Asia and internationally, including North America.
Requirements:
- Overseas technical support experience in both Asia and North America.
- Strong background in material handling systems or automation.
- Excellent troubleshooting and problem-solving skills.
- Fluent in English; other languages are a plus.
- Willingness to travel frequently.
- First 1.5 years focused on learning and supporting local clients before international travel.
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