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Technical Support Specialist (Semiconductor)

Salary undisclosed

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A leading provider of smart material handling solutions for the electronics industry. Strong reputation for innovative products and services that help customers optimize their manufacturing processes and increase productivity.

Key Responsibilities:

  • Provide on-site and remote technical support for Southeast Asia and North America customers.
  • Install, maintain, and troubleshoot smart material handling systems.
  • Conduct technical training sessions for clients and support teams.
  • Collaborate with the China-based technical team for advanced support and updates.
  • Ensure customer satisfaction through effective problem resolution.
  • Frequent travel across Southeast Asia and internationally, including North America.

Requirements:

  • Overseas technical support experience in both Asia and North America.
  • Strong background in material handling systems or automation.
  • Excellent troubleshooting and problem-solving skills.
  • Fluent in English; other languages are a plus.
  • Willingness to travel frequently.
  • First 1.5 years focused on learning and supporting local clients before international travel.