System & Digitalization Support (6-Month Contract)

Job Responsibilities

• To identify and engage with new or enhanced system requirements and functionalities.
• To address or suggest new enhancements for operational issues related to EB Sales and Dealers at the end-user level.
• To monitor system issues concerning EB Sales, Dealers, and related channels.
• Contribute to the development of recommendations for new digital product benefits and online product enhancements.
• Assist in creating business cases for new functionalities, ensuring that benefits are achieved within specified timeframes.
• Support the execution of a digital product roadmap to enhance offerings and maintain a competitive edge, including involvement in system, network, and related migrations.
• Prepare periodic status reports (weekly, monthly, or quarterly) and provide recommendations for EB as needed.
• Assist in gathering business requirements by evaluating information from multiple sources and distinguishing end user requests from fundamental needs.
• Perform any other related duties assigned by Management.

Job Requirements

• Degree in Computer Studies or a relevant qualification.
• Strong sense of urgency.
• In-depth job knowledge.
• Collaborative team player.
• Excellent interpersonal skills (internal and external).
• Strong writing skills.
• Task-oriented and focused.
• Energetic with the ability to thrive under pressure.

Key Challenges

• Employee Engagement: Foster a deep understanding of CelcomDigi’s digital products and services among employees.
• High-Performance Culture: Cultivate a high-performance team and positive organizational culture.
• Customer Satisfaction: Ensure project management practices contribute to high levels of customer satisfaction.
• Problem-Solving: Proactively resolve issues effectively and efficiently.
• Timely Reporting: Ensure timely submission of reports and updates.
• Professional Development: Support ongoing professional development for team members.