Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Specialist, Quality Assurance (Quality Compliance)

  • Full Time, onsite
  • U Mobile Sdn Bhd
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

Apply on

JobStreet
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Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities
The Quality Assurance Specialist (QAS) is responsible for evaluating and tracking U Mobile's Contact Center agents' quality performance metrics. The QAE's primary role is to utilize objective and professional audit and evaluation procedures to ensure that customers contacting U Mobile are provided quality service that is compliant with department and company policies and operational procedures. In addition, QAS is tasked to provide objective coaching and feedback to Contact Centre agents on interactions handled. This role must, therefore, demonstrate impartiality, tact, sensitivity and professionalism. Other tasks include assisting in the implementation of quality processes and procedures, as well as making recommendations for enhancements to training materials as needed to enhance the overall U Mobile customer’s experience. On Technical Executive

About You
1. Monitor and prepare written evaluations of Customer Service Executive (CSE) interactions that are consistent with the current interaction assessment criteria.
2. Provide constructive feedback to CSEs in a positive manner to enhance overall performance.
3. Track trends observed while monitoring incoming interaction content.
4. Communicate regularly and professionally with operational counterparts/other support teams (e.g. Team Leaders, Training, etc.) to drive CSE efficiency and effectiveness towards common goals.
5. Participate in overall QA calibration sessions to ensure consistent scoring methodology among team members and operational counterparts.
6. Regularly update and maintain QA progress logs and other records/documents as necessary.
7. Participate in the implementation of various quality improvement exercises/campaigns/programmes.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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