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IT ASSISTANT MANAGER (SUPPORT)

  • Full Time, onsite
  • SOGO (KL) Department Store Sdn Bhd
  • Kuala Lumpur City Centre, Malaysia
Salary undisclosed

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Responsibilities:

  • Perform support, troubleshooting and periodic maintenance of IT infrastructure (network and servers), IT equipments, NAS storage devices, software applications and POS system to avoid unplanned outage downtimes.
  • Supervise and motivate IT support team to work efficiently and collaboratively.
  • Coordinate with IT support team to ensure that technology, infrastructure and operational requirements are met including managing of IT help desk and change request log.
  • Monitor and ensure daily backup of all database and systems, and implement and maintain disaster recovery and backup plans.
  • Develop and implement IT policies and procedures to ensure data accuracy and security across all business applications.
  • Keep detail records and create knowledge base for IT incidents, IT problems and change management.
  • Manage IT inventory, ensure proper tagging, labelling and asset tracking.
  • Proactively follow up with vendors to ensure quick resolution of all incidents.
  • Responsible for any license and hardware warranty renewal for infrastructure appliances.
  • Assist in managing the IT projects to ensure adherence to budget, schedule, and scope.
  • Periodically update the Head of Department on the progress of work, operation status, project timeline and execution timeframes.
  • Perform ad-hoc or additional tasks as assigned by superiors.
  • Provide after-hours on-call support.

Requirements:

  • Must possess at least Bachelor’s Degree/Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • At least 5 years of working experience in a related field is required for this position.
  • At least 2 years of Assistant Manager or managerial experience in the same field.
  • Strong knowledge in POS system, Network & Security, IT operations and IT maintenance.
  • Retail and F&B working experience is an added advantage, a bonus for the candidate with experience in LS Central & Microsoft Dynamics ERP, SAP Business One, CRM system and Tableau.
  • Excellent written and verbal communication skills in English, Bahasa Malaysia and Mandarin.
  • Strong communication skills, good work attitude and willingness to learn.
  • Must possess own transportation and willing to travel to store branches.

Business Competencies:

  • Ability to have a positive impact on others and communicate openly and directly to individuals or groups at all levels.
  • Ability to motivate others to achieve goals and generate confidence whilst respecting and supporting colleagues and team members to reach their full potential.
  • Ability to exert influence upwards by developing and maintaining relationships at a Senior Manager level.
  • Ability to identify current and future talent to contribute to business success.
  • Display technical leadership and encourage it within others.
  • Ability to manage time effectively and direct others towards the same standards.
  • Ability to translate strategic objectives into everyday activity and guide and motivate others to do the same.
  • Comfortable with highly numeric applications.
  • Demonstrates intellectual rigour, possesses relevant abilities and is able to pick up new skills quickly.
  • Able to solve complex problems, participate in continuous improvement, adapts the ideas of others.
  • Demonstrate a proactive approach, getting things done, demonstrates accountability & ownership, prioritizes own workload.
  • Ability to apply learned skills, awareness beyond immediate area/role.
  • Able to work well under pressure, flexible, positive & focused during times of change.
  • Works well with others and actively contributes towards team objectives.