Customer Service Executive

• To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints
• Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems
• Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact
• Schedule, assign or act on any required customer follow-up in accordance with call centre guidelines
• Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity
• Maintain confidentiality and integrity on the organization’s customers data
• Accomplish adherence to work schedule.

Job Requirement:-

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• SPM/STPM holders with at least two (2) years experience in Contact Centre environment.
• Possess good interpersonal, communications and customer service skills
• Must have supporting customer via telephone and email
• Able to commit to shift hours
• IT savvy
• Applicants must be willing to work in Petaling Jaya.
• Preferably Junior Executives specializing in Customer Service or equivalent.