Project Technical Support Engineer

Job Description:

1. Manage all technical aspects during the distribution or projects of Hikvision products;

2. Provide products demo, service, maintenance, and upgrades for customers;

3. Create, manage and contribute to technical support guides and supporting troubleshooting documentation as needed;

4. Provide product and solution training for customers and users;

5. Responsible for project management and project delivery;

6. Other job related to technical issues.

Job Requirements:

1. Bachelor or above degree in computer science, electronics, telecommunications, or information systems is preferred. Fluent in English.

2. At least 2 years' experience in technical support, familiar with security products, expertise in major project delivery management.

3. Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems;

4. Exceptional communication and presentation skills; customer service skills and awareness.; work well under pressure.

5. Fluency in Mandarin is an added advantage, particularly for roles involving communication with Mandarin-speaking clients or stakeholders.

6. Experience in video surveillance or IT industry is preferred.

7. Willing to travel outstation.