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Position: IT Support
Location: Shah Alam
Tenure: 2 years contract (Renewable basis)
Working Hours/Days: Fixed Night Shift (9 pm – 6 am), 5 days a week
Salary: RM 3500 - RM 4800 (Negotiable) + RM 900 Fixed Allowance (Shift + Training Allowance)
Job Description:
- Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
- Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- As a subject matter expert, author and tech edit knowledge articles available to internal and external users
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require
Job Requirements:
- Bachelors in Computer Science, Computer Networking,
- Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
- Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
- Background working as Server Administrator, Network Administrator will be an advantage.
- Experienced in Networking, web servers, web certificates or proxies.
- Background in software support or technical customer service with direct end user contact
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating system
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