Loan Tele-Collections Recovery Executive

Loan Tele-Collections Recovery Executive

Who We Are

InstaDuit is a leading digital lender revolutionizing financial access through cutting-edge technology, AI, and machine learning. We make borrowing simple, fast, and friendly for everyone. Our mission is to empower those who prefer alternatives to traditional banks while promoting fair and transparent financial services.

Your Impact

As a Loan Tele-Collections Recovery Executive, you'll play a crucial role in maintaining our company's financial health and fostering positive relationships with our valued customers. You'll leverage your communication prowess and negotiation skills to guide customers towards timely repayment, ensuring their financial well-being and contributing to our company's success.

Key Responsibilities

• Strategic Outreach: Initiate and manage outbound calls to customers with overdue loan payments, employing a professional and empathetic approach to discuss their financial obligations and potential consequences.
• Personalized Solutions: Skillfully negotiate repayment plans tailored to each customer's unique circumstances, ensuring both their financial stability and our company's interests are met.
• Customer Advocacy: Build rapport with customers, demonstrating genuine concern for their financial well-being, and providing education on available resources to help them manage their debt effectively.
• Thorough Documentation: Maintain meticulous records of all customer interactions, including call notes, payment arrangements, and any actions taken, ensuring transparency and adherence to regulatory guidelines.
• Collaborative Problem-Solving: Partner with colleagues across departments, including customer service, legal, and underwriting, to resolve complex cases and address customer inquiries comprehensively.

Qualifications & Skills

• Malaysian Citizen: Must be a Malaysian citizen.
• Communication Mastery: Exceptional verbal and written communication skills in English and Bahasa Malaysia. Additional language proficiency (e.g., Mandarin, Tamil) is a distinct advantage.
• Interpersonal Skills: Strong interpersonal skills, including negotiation and persuasion abilities.
• Tech Proficiency: Well-versed in Microsoft Office/Google Suite, particularly Excel/Google Sheets, as well as CRM systems and phone dialing software.
• Organizational Skills: Ability to effectively prioritize tasks and manage time efficiently.
• Critical Thinking: Proven ability to exercise critical thinking skills and sound judgment in resolving complex situations.
• Persuasive Negotiation: Proven ability to secure mutually beneficial outcomes through skillful negotiation, while maintaining professionalism and empathy.
• Resilience & Adaptability: A positive attitude, unwavering composure, and the ability to navigate challenging conversations with tact and diplomacy.
• Results-Driven Mindset: A strong work ethic, self-motivation, and a relentless pursuit of both individual and team targets.
• Proven Track Record: 1-4 years of experience in tele-collections, customer service, sales, or a related field.
• Educational Background: Diploma or Bachelor's degree in finance, business, or a related discipline.

What We Offer

• Competitive Compensation: RM2,000 - RM5,000 per month (commensurate with experience) plus attractive commission incentives.
• Comprehensive Benefits: Health insurance, additional leave, professional development opportunities, cell phone reimbursement, flexible schedules, maternity/parental leave, and other valuable perks.
• Supportive Work Environment: A positive and collaborative culture that values individual contributions and fosters teamwork.
• Career Advancement: Ample opportunities for professional growth and advancement within a dynamic and rapidly expanding fintech company.
• Meaningful Work: Make a tangible difference in people's lives by empowering them to achieve financial stability and overcome challenges.

Join the InstaDuit Team

If you're passionate about helping others, thrive in a fast-paced environment, and possess exceptional communication and negotiation skills, we encourage you to apply. Become a part of InstaDuit and contribute to the future of digital lending!

Location: Petaling Jaya

Expected Start Date: Immediately

Keywords: Loan Collections, Tele-Collections, Customer Service, Finance, Fintech, Debt Recovery, Negotiation, Communication, Sales