Senior Manager (Retail Operations)

• Responsible for overseeing retail strategies and optimizing store performance to enhance customer satisfaction and drive sales.
• Leading a team, managing operational processes, and implementing initiatives that support the brand's growth and efficiency.

Client Details

This retailer runs an extensive network of stores focused on home improvement, hardware, and lifestyle products. They provide cost-effective and practical solutions for various needs, offering tools, household goods, and supplies for both personal and small business use.

Description

• Oversee the daily operations of regional retail stores, ensuring adherence to company standards and operational procedures.
• Analyze sales trends to identify growth opportunities and implement strategies to enhance sales performance across all locations.
• Establish robust inventory management practices to maintain accurate stock levels, minimize shrinkage, and prevent inventory losses.
• Lead, mentor, and develop store managers and their teams to achieve operational excellence and meet company objectives.
• Maintain high customer satisfaction levels by ensuring an appealing store environment, implementing customer service initiatives, and promptly addressing customer concerns.
• Collaborate with senior management to create and implement business strategies, new initiatives, and performance improvement plans.
• Ensure compliance with all company policies, procedures, and regulations, including health and safety standards.

Profile

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 to 8 years of experience in retail store operations, with at least 5 years in a senior management role.
• Proven experience in analyzing sales data, managing expenses, and driving financial performance.
• Strong inventory management skills and a track record of implementing effective inventory loss prevention strategies.
• Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Excellent problem-solving abilities, with a strategic mindset and attention to detail.
• Proficient in retail management software and Microsoft Office Suite.
• Strong communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
• Ability to communicate effectively with top management, excellent presentation skills, and strong influencing abilities.
• Willingness to travel overseas as required to oversee store operations.

Job Offer

• Competitive salary based on experience and qualifications.
• Opportunities for professional growth, training, and advancement within the organization.
• Engagement in diverse and challenging projects across multiple locations, enhancing professional experience.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Li Lean Chan at .
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.