QA Manager

The QA Manager will be responsible for leading and overseeing the quality assurance team, ensuring that all products meet rigorous quality standards before reaching the market. You will develop, implement, and continuously improve testing procedures and quality control systems. The role requires close collaboration with production, engineering, and cross-functional teams to optimize processes and eliminate defects, enhancing customer satisfaction. You will play a critical role in driving quality improvements, identifying risk areas, and ensuring that the organization adheres to internal and external standards

Key Responsibilities:

• Lead and Manage QA Team which includes supervise the day-to-day operations of the quality assurance team, providing leadership, guidance, and performance feedback.
• Ensure the team adheres to the organization's quality standards and fosters a culture of continuous improvement.
• Develop, implement, and maintain comprehensive QA processes, testing methodologies, and standards to ensure product excellence.
• Regularly review and update QA policies to keep pace with industry trends, customer needs, and regulatory changes.
• Design and execute testing plans, including automation strategies, regression testing, and performance testing.
• Conduct routine audits, quality inspections, and risk assessments across the production and development lifecycle to identify gaps and areas of improvement.
• Analyse and investigate product defects and customer complaints and implement corrective and preventive actions.
• Prepare and present regular quality reports to senior management, highlighting key metrics, trends, and action plans.
• Partner with production, engineering, and product development teams to ensure seamless integration of quality practices into every phase of the product lifecycle.
• Monitor suppliers and vendors quality specifications and standards with our requirements.
• Lead root cause analysis sessions to resolve quality issues and ensure effective solutions are implemented.
• Lead quality improvement projects aimed at increasing process efficiency, product reliability, and customer satisfaction.
• Stay updated on advancements in quality assurance tools, techniques, and industry regulations, recommending and adopting best practices.
• Lead, Establish, implement, and maintain comprehensive quality assurance procedures, ensuring compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
• Ensure the delivery of high-quality, defect-free products that meet or exceed customer expectations.
• Collaborate with the customer service team to respond to quality-related issues and provide timely resolutions.
• Any other may be assigned by the superior / management from time to time

Requirements:

• Bachelor degree in engineering, Quality Management, or any related field.
• Minimum of 5-7 years of proven experience in quality assurance, with at least 2-3 years in a managerial or leadership role.
• Experience with quality management systems (QMS) and quality audit programs.
• Excellent leadership skills with a proven ability to manage, mentor, and develop teams.
• Strong analytical skills
• Proficient in quality control tools, techniques, and methodologies, including statistical process control (SPC) and root cause analysis.
• Knowledge of industry regulations, standards, and certification processes.
• Effective communication skills, with the ability to collaborate across departments
• Detail-oriented and highly organized with a proactive, problem-solving mindset.
• Customer-centric mindset, focused on delivering quality products and solutions.