Admission Manager

Description of School
Tenby International School Setia EcoHill is one of the newer schools in the Tenby family and is set in a wonderful 14-acre campus with outstanding facilities. The essence of the school is that it puts great teachers with great students and provides the resources, facilities and freedom to progress with learning. Tenby Setia EcoHill adapts the best of both traditional and modern learning and assessment pedagogy. Results are constantly reviewed, and targets set to continuously improve. Tenby Schools are a part of International Schools Partnership (ISP), a dynamic network of 50 schools in 15 different countries committed to an organisational learning culture of “getting better”.

At Tenby International School Setia EcoHill, we apply a holistic, evidence-based philosophy designed to build the character of students and empower lifelong, independent learning. With our extensive experience in providing international quality education, our educators are able to challenge students on a personal, individualised basis, enabling exposure to repeated experiences that push students towards true breakthroughs in learning.

We currently have over 100 employees with a mixture of Malaysians and Expats from various background and teaching qualification. Our dynamic culture here at Tenby International School Setia EcoHill has grown by leaps to bounds since its inception.

Key Benefits
• A culture of engagement and trust, where staff contributions are recognised and valued.
• A passionate and motivated team of professionals who put children at the heart of decision-making.
• An embedded whole campus commitment to professional development and a commitment to serving others.
• A peer network of like-minded teaching colleagues and support from non-academic staff.
• Access to expertise, best practise sharing and learning opportunities across countries and cultures.
• A commitment to employee well-being.
• Attractive and achievable sales incentives.

Purpose of Role
The Admissions Manager serves as the representative of the School to prospective parents, students, and other stakeholders engaged in the School selection process by lead on student recruitments and leads to Enrolment Conversions. This position entails offering comprehensive information, advice, and guidance on admission criteria, as well as overseeing the various tasks necessary for efficient admission operations.

ISP Principles

• Begin with our children and students. Our children and students are at the heart of what we do. Simply,
  their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore,
  we are consistent in identifying potential safeguarding issues and acting and following up on all concerns
  appropriately.
• Treat everyone with care and respect. We look after one another, embrace similarities and differences
  and promote the well-being of self and others.
• Operate effectively. We focus relentlessly on the things that are most important and will make the most
  difference. We apply school policies and procedures and embody the shared ideas of our community.
• Learn continuously. Getting better is what drives us. We positively engage with personal and professional
  development and school improvement.

Key Responsibilities
• To develop and implement strategic admission plans designed to achieve the school’s enrolment
targets
• To manage and develop the admissions team ensuring best in class customer service experience
through a parent's journey to enrolment.
• To ensure the accurate updating of data via our admissions system Hubspot.
• Ensure the admissions team has up to date knowledge and information on the curriculum and offering
of the school.
• To provide regular updates and data analysis on admission statuses to the Regional Office and Senior
Leadership Team (SLT)
• To recruit students for the school (Tenby International School Setia EcoHill) and ensure the student
numbers are met as per target set.
• To give advice, information and bets in class school tours to prospective parents/students ensuring
deep knowledge of the schools curriculum and offers.
• To maintain a good understanding of best practices and promotional trends.
• To assist in students and guardian on visa process including communicating with MOE, and
Immigration department
• To manage and follow-up on inquiries, ensuring all walk-ins, inbound calls and emails are responded
promptly, and in a professional manner.
• Handling the tours around the campus.
• To secure appointments and follow up with prospects who are not turning up for appointment.
• To actively identify, acquire, and develop new sales opportunities.
• To maintain consistent contact with prospective and existing students throughout the enrolment
process and achieve defined in admission objectives.
• To help develop and participate in student recruitment Marketing events.
• To participate in sales and marketing events such as education fairs, workshop, school fairs and, other
marketing or promotional events.
• Undertake special assignments, ad-hoc functions and related duties as and when required.

Skills, Qualifications and Experience
• Appropriate degree qualification
• At least two to three year's relevant experience
• Knowledge of Microsoft technology
• Knowledge of video editing, and audio & visual technology will be an added advantage
• Good interpersonal, communication, and problem-solving skills
• Excited about modern technologies and eager to learn and improve
• High levels of professionalism
• Excellent oral and written English
• Mandarin speaking is mandatory
• Strong communication skills
• Background from the education industry as an admission executive would be a bonus.

We Offer:
• Competitive basic salary + generous allowances + attractive and achievable sales incentives
• Career advancement opportunities

ISP Leadership Competencies
You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.
1. Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
2. Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
3. Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
4. Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
5. Resilience. Can deal with setbacks and challenges calmly and effectively.
6. Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
7. Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
8. Leading & Inspiring Others. Supports, encourages and inspires students, colleagues and teams so that they give their best.
9. Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.
10. Influencing & Communication. Consistently informs, influences and inspires students, parents and colleagues through timely and effective communication.
11. Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
12. Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
13. Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
14. Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.