Customer Service Coordinator

Job Responsibilities:

• Handling customers’ inquiries, requisition for quotes and orders
• Document maintenance
• Maintain all work orders, customers’ purchase orders
• Handle all communication such as inquiry
• Maintain all communication record
• Maintain contract review period
• Order processing and update part general data
• Process and check forwarders invoices and submit to Finance department for payment
• Prepare billing forecast and monthly sales report
• Build up relationships with customers
• Liaise with production to expedite customers’ requirements

Job Requirements:

• Minimum Certificate/ Diploma in Business Studies or its equivalent
• Minimum 2-3 years experience in related field in the manufacturing environment
• Knowledgeable in ISO systems
• Excellent interpersonal and negotiation skills with a positive attitude
• Strong communication skills with good command of both written and spoken English and Bahasa Malaysia
• Proficient in Mandarin to better serve our Mandarin-speaking customers
• Work independently with minimum supervision