Senior/Field Engineer (Sarawak)

• Provide full time Technical Support for our deployed systems, working with our Service Teams and vendors across Malaysia & APAC region.
  • Predominantly focused on providing Technical Support to the RMP Astro P25 System in Sarawak Region of Malaysia. Consisting of:
  • On-Site Technical Support for Corrective Maintenance, requiring incident response and advanced root cause analysis for Incident Management Reports
  • On-Site Technical Support for Preventive Maintenance, including:
    • Periodic Site Optimizations
    • Regular PMI checks
• Work with the wider Malaysia Field Services Team to support all other aspects of the technologies that MSI provides within the Sarawak Region of Malaysia. Consisting of:
  • On-Site Technical Support for Corrective Maintenance, requiring incident response and advanced root cause analysis for Incident Management Reports
  • On-Site Technical Support for Preventive Maintenance, including:
    • Periodic PMI checks
• Maintaining, and growing on, the excellent relationship with all MSI customers in Sarawak region of Malaysia
• Attend regular Team and Customer meetings as and when required.
• Constantly review and identify improvements to existing processes to ensure continued and constantly improving service delivery to both internal and external MSI customers
• Out of Hours work will be required

Basic Requirements

• Malaysian Citizen
• Ability to obtain the required Security Clearance to work on the RMP project
• Ideally already located in Sarawak Region of Malaysia
• Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
• Excellent written and verbal communication listening, negotiation and presentation skills.
• Problem solving skills
• ITIL awareness