Telesales | 中文电话销售 | Night Shift | KL | Bilingual - Eng & Chinese

关于我们

Wonders 食客通 | 餐饮科技服务公司成立于2015年，拥有自主研发的科技技术平台，帮助亚裔餐馆老板把生意越做越好，越做越轻松。目前公司主营业务有电话代接服务，外卖送餐服务、信用卡刷卡服务等。食客通十年来在北美已拥有近3000多家合作餐馆。目前公司已有正式员工1000+位，并正在高速的发展。

在Wonders，我们致力于打造赋能小型实体餐馆的产品，减轻老板经营餐馆业务的负担。Wonders将客户与其顾客紧密连接，让老板更加专注于提升顾客体验，助力餐馆生意蒸蒸日上。我们坚持客户至上，并以此为出发点开展工作，客户的成功就是我们的成功。了解更多关于Wonders文化和价值观以及如何成为帮助餐馆成功的一员，请点击这里！

我们正在寻找

销售拓展代表（Sales Development Representative - SDR）加入我们不断壮大的销售团队。作为一名SDR，你将代表Wonders与潜在客户互动，负责发现和创造新的合格销售机会，为客户经理团队安排电话会议，并通过大量冷呼叫、客户需求分析和资格审核过程以及建立高效沟通来帮助达成交易，在推动企业收入增长方面发挥关键作用。对于希望在一家充满活力、快速发展的公司开始或想进一步发展销售职业生涯的人，这是一个绝佳的机会。

这是一个长期夜班职位，具体工作时间将在面试过程中讨论。

工作内容

• 初步接触：通过电话和短信主动介绍产品和优势，了解潜在客户需求并激发兴趣
• 资格审核：了解并评估潜在客户需求和痛点，判断其是否符合合格销售机会的标准
• 预定会议：给合格销售机会客户预定和业务经理的会议，跟进并推动销售流程，达到或超过月度及季度销售目标
• 数据驱动：灵活使用CRM系统，保持准确记录和更新信息，理解跟踪指标和绩效报告。
• 团队协作：与业务经理和市场团队紧密合作，执行公司制定的营销方案和销售策略，提供线索质量反馈，优化线索生成过程

任职资格

• 中文普通话流利，并能用英语交流
• 较强的沟通和人际交往能力，具有独立工作和团队协作的能力
• 有坚持不懈的精神，抗压能力强，能应对拒绝并保持积极态度
• 对达成目标和关键成果有强烈的紧迫感
• 能够自主行动，提出新想法并付诸实践
• 有电话推销员或类似销售/客户服务经验者优先, 会讲福州话优先

成功要素

• 熟悉电脑操作，有Salesforce经验者优先
• 能够在快节奏和不断变化的环境中茁壮成长
• 具有灵活性，驱动力强，目标明确

如果你没有达到上述所有要求，也不要担心，我们仍然鼓励你申请!

Wonders 致力于聘用最优秀的团队，帮助小企业茁壮成长。我们相信，多元化的员工队伍对我们的成功至关重要。我们欢迎来自各种背景的人才，包括但不限于种族、性取向、性别认同、年龄、国籍、宗教信仰、退伍军人身份、政治派别和残疾。

About Us

At Wonders we build products that empower small brick and mortar restaurants, liberating them from the operational burden of running their business. The Wonders platform helps accomplish this by providing a frictionless connection between our clients and their customers, empowering them to focus on creating a better experience for their customers while helping their business thrive.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For

Wonders is looking for an Inbound & Outbound Sales Development Representative (SDR) to join our growing Sales Development team. As a SDR, you will play a crucial role in driving revenue growth by identifying and creating new qualified sales opportunities. This is a great opportunity for someone looking to start or further their career in sales within a dynamic and rapidly growing company.

This is a permanent night shift position. Specific work hours will be discussed during the interview process.

What You’ll Accomplish

• Respond promptly to inbound inquiries from potential clients, responding to inbound inquiries in less than 6 minutes
• Qualify inbound leads and schedule meetings and product demonstrations for the Sales team
• Maintain and manage a pipeline of interested prospects
• Proactively follow up on leads to generate sales-qualified opportunities
• Collaborate with the Sales and Marketing teams to refine lead qualification processes and outreach strategies
• Consistently achieve and exceed monthly and quarterly quotas for qualified meetings and pipeline generated

About You

• Bilingual in Mandarin Chinese
• Professional-level fluency in English
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Highly organized with excellent time management skills
• Promotes a strong sense of urgency for reaching goals and key deliverables
• Acts without being told what to do and brings new ideas to the company
• Previous sales or customer service experience is a plus

Key Responsibilities

Responsible for lead generation and qualification on behalf of our sales team

Use sales scripts that describe the company’s products to hold intelligent and engaging conversations with prospects over the phone.

Lead the research and identification of new customers and their businesses

Diligently use our Customer Relationship Management (CRM) to capture sales efforts and institutional knowledge

Engage previous customers to expand awareness and identify new opportunities

Maintaining records of customer contacts

Other sales duties assigned

Qualities That Will Make You Successful In This Role

• Self-motivated and driven to achieve goals
• Comfortable with cold calling and reaching out to potential customers
• Ability to thrive in a fast-paced and constantly evolving environment
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills
• Proficiency with CRM tools and sales technologies

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

Salary package breakdown:

Base Salary: RM4,500 - RM5,500

Fixed Allowances: RM750 (includes shift, travel and attendance allowance)

Average Commission (monthly): RM2,500 - RM3,250