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Client Service Specialist | 中文客服 | Night Shift | KL | Bilingual - Eng & Chinese

  • Full Time, onsite
  • GETWONDERS SDN. BHD.
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 5, Malaysia
Salary undisclosed

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Summary:

We are on the lookout for an organized Customer Service Specialist (Bilingual in English and Bahasa Cina) to join our passionate team at Wonders Corporation in Kuala Lumpur.

Growing your career as a Full Time Customer Service Specialist (Bilingual in English and Bahasa Cina) is an awesome opportunity to develop useful skills.

Duties and responsibilities:

  • Provide professional customer support to drive revenue and increase profitability for our clients business
  • Ensure client satisfaction with our product and services
  • Address clients' concerns effectively through various communication channels
  • Establish a trusted strategic advisor relationship with our clients
  • Maintain sustainable relationships with clients through active engagement and open communication
  • Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
  • Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the clients for resolution
  • Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
  • Promptly follow up with the relevant parties to ensure resolution and customer recovery
  • Take orders from customers for our clients

Qualifications

  • Professional fluency in English and Bahasa Cina
  • A quick and willing learner that can master all details of our product and call taking techniques
  • Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
  • Passion for helping others. Takes great satisfaction in seeing our clients business succeed
  • The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
  • Ability to work well under high pressure and can think quickly on your feet. Ability to connect with clients over the phone and make them feel comfortable
  • An innate motivation to service our clients the best possible way
  • Strong work ethic and a can-do attitude
  • Has excellent verbal and written communication skills

Interested candidate, kindly please drop us your updated profile and we will reach out to you shortly!