Technical Support Engineer

Job description

• Collaborate with all parties involved in the project timelines and deliverables, including end customers, suppliers, and partners.
• Perform remote/on-site demonstration, POC, system setup, installation, configuration, commissioning, and product training for end customers, and partners.
• Responsible for pre-sales and after-sales technical consultation, support, service, implementation, maintenance, diagnosis and troubleshooting.
• Provide prompt and accurate feedback, and maintain jovial relationships with end customers, suppliers, and partners.
• Ensure all issues are properly logged, and accurate technical solutions are provided in the most effective/efficient manner within agreed timelines.
• Manage demo samples, stock movement and inventory report (stock in/out, checking, stock takes, security of goods in warehouse, picking and packing of orders, stock allocation and reservation checklist, container stuffing / unstuffing).
• Managing distribution and shipment budgets, and coordinating transportation providers to ensure prompt and proper movement of shipments.
• Ensure resource availability and allocation for projects and orders.
• Prepare delivery order, sample loan form and accurate and timely reports.
• Responsible for the timely submission all documents related to the projects.
• Undertake any other odd jobs, ad hoc assignments and duties which the management may assign from time to time.

Responsibilities

• Diploma or Degree in IT/Computer, Electrical / Electronic Engineering or other equivalent field.
• Minimum 2 years proven work experience as a Technical Support Engineer.
• Familiarity with computer systems (Windows/ Mac OS), mobile devices, remote desktop applications, network configuration and other tech products.
• Excellent problem-solving, communication skills in project management, including job scheduling and project delivery arrangement.
• Excellent health condition, physical fitness with hands-on and weight-bearing abilities
• Good time management, punctuality, positive attitude, high quality self-management with minimum supervision
• Skilled in multi-tasking, able to prioritizes tasks including the ability to be flexible and adapt to changes quickly.
• Proficiency in English and Chinese both written and verbal.
• Travelling to the field/site is required as necessary.
• Able to work independently and as part of a team.
• Willing to standby for technical support during off-hours or weekends.