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Iskandar Puteri- E-Hailing Customer Support

Salary undisclosed

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Language Proficiency: Traditional Chinese & English (Must able to read, write and speak Chinese & English)

Working shift: 24 Hours rotational shift - 5.5/6 days works (Compulsory work on Public Holiday and Weekends)

Qualification: 18-45 years old , Minimum SPM holders

Benefits:

  • 6 Days allowance,
  • Night Shift Allowance,
  • KPI Allowance
  • Hostel provided during training term.

Job description:

  • Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's product.
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.
  • Proficient in computer typing skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Good computer literacy.