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Key Roles & Responsibilities
Operational Efficiency
Operational Efficiency
- Oversee and manage all aspects of cafe operations to ensure smooth and efficient functioning
- Monitor food quality and ensure compliance with health and safety regulations
- Monitor and control operating costs, including staff wages, utilities and suppliers
- Ensure compliance with FRC policies and procedures
- Maintain a clean, organized and visually appealing store environment
- Conduct Regular Site Visit to assess performance, identify areas for improvement, and offer recommendations to enhance operations
- Recruit, train & supervise a team of associates and support staff, including cashiers, waiters, supervisor, kitchen and individuals who fall under your jurisdiction or supervision
- Provide guidance, motivation and ongoing coaching to staff members
- Conduct regular performance evaluations and address any performance issues
- Develop and implement strategies to achieve sales and profit goals
- Monitor sales
- Ensure exceptional customer service standards are maintained at all times
- Resolve customer complaints or concerns promptly and effectively
- Oversee the inventory management process including stock ordering, receiving, replenishment
- Manage inventory levels and ordering processes. Implement efficient stock rotation and waste reduction strategies
- Conduct regular stock audits and maintain accurate records of inventory
- Coordinate with the procurement team to ensure timely availability of products
- Verify supplies arrive timely with quality control check with external suppliers/vendors and preparations of paperwork
- Collaborate with marketing team to develop and execute marketing strategies
- Plan and execute promotional activities to drive customer traffic and sales
- Monitor the effectiveness of marketing initiatives and adjust strategies as needed
- Analyze sales data, customer feedback and market trends to identify opportunities for improvement
- Prepare regular sales & performance reports for management
- Responsible for making sure all complaints and feedback are reported to GM
- Hold and document monthly meetings, food tasting etc and conduct all meetings as needed
- Make recommendations to management regarding pricing, products assortment and promotions.
- Ensure data confidentiality and adherence to data protection regulations
- Collaborate with HR team for Hiring, payroll and human resource related matters
- Manage Business Licensing / Renewal
- Prepare any documentation as needed for the relevant department
- Graduate with Diploma and above
- At least 3years of managerial experience in the Food & Beverage Industry or customer services in the hospitality industry
- Experienced with food safety and inventory management procedures
- Able to handle pressure, work in shifts
- Work on WEEKENDS & PUBLIC HOLIDAY is a Must
- Team player, Confident, Service Oriented, Flexible, Positive, Creative
- Proficient in computer applications
- Proven management & leadership skills with exemplary organizational, time management, communication
- Effective communication skills. (Proficient English and Chinese are required)
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