Customer Relation Executive (Electric Vehicle , EON Smart EV)

RM 2,000 - RM 3,500 / Per Mon

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Ensure all walk – in customer are greeted and assisted pleasantly with their enquiries.
Attend and provide amicable solution in resolving customers’ enquiries and complaint.
Monitor that phone calls are answered within three rings.
Provide information on current sales/ service promotion or products.
Monitor and prepare weekly and monthly report to Manager and Customer Care Department on the follow-up and reminder call status.
Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
To perform follow-up, call back process within 72-hours (3 Days) on daily basis.
To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
Conduct customer satisfaction survey at branches.
Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
Prepare “Thank you” letters to customers without e-mail addresses on new car booking/ service customers.
Ensure on the cleanliness of the customer’s waiting area.
Any duties that may be assigned by Manager or Management HQ.