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Team Leadership:
- Lead and supervise a team of staff, providing guidance and support to ensure effective and efficient operations.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
Operational Management:
- Oversee daily activities, ensuring compliance with company standards and procedures.
- Monitor and manage inventory, order supplies, and maintain optimal stock levels.
Customer Service:
- Ensure a high level of customer satisfaction by maintaining excellent service standards.
- Address customer inquiries, concerns, and feedback promptly and professionally.
Training and Development:
- Train new staff members and provide ongoing training to enhance their skills and knowledge.
- Conduct regular performance evaluations and provide constructive feedback.
Quality Control:
- Maintain quality control measures related to product presentation, service, and cleanliness.
- Ensure compliance with health and safety regulations and hygiene standards.
Communication:
- Maintain open communication with staff, addressing concerns and providing regular updates.
- Collaborate with other supervisors and managers to ensure seamless coordination.
Problem-Solving:
- Identify and address operational challenges promptly, seeking solutions to improve efficiency and customer satisfaction.
- Report issues to higher management as needed.
Sales Support:
- Assist in implementing sales and marketing initiatives to drive revenue and achieve business targets.
- Upsell products and promotions to customers when appropriate.
Job Types: Full-time, Permanent
Pay: RM2,700.00 - RM3,700.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Yearly bonus
Education:
- STM/STPM (Preferred)
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