Bartender/Barista

Customer Service:

• Greet and assist customers in a friendly and professional manner.
• Take and accurately process customer orders, providing product recommendations when necessary.

Beverage Preparation:

• Prepare and serve a variety of coffee and tea beverages according to established recipes and quality standards.
• Operate coffee-making equipment, including espresso machines, grinders, and brewing devices.

Quality Control:

• Ensure the consistent quality of beverages, paying attention to brewing time, temperature, and presentation.
• Monitor and restock coffee beans, syrups, and other supplies as needed.

Customer Engagement:

• Engage with customers to enhance their experience, answer questions about menu items, and provide information about coffee varieties and brewing methods.
• Handle customer feedback and resolve any concerns or issues promptly and professionally.

Cash Handling:

• Process customer payments accurately and efficiently using cash registers or point-of-sale systems.
• Handle cash and provide change to customers in a secure manner.

Cleaning and Maintenance:

• Maintain cleanliness in the coffee preparation and serving areas, including equipment, countertops, and utensils.
• Perform routine cleaning tasks and follow sanitation guidelines.

Upselling and Promotion:

• Promote special deals, discounts, or new products to customers.
• Encourage upselling by recommending additional items or specialty beverages.

Adherence to Policies:

• Follow company policies, procedures, and standards related to food safety, hygiene, and customer service.
• Ensure compliance with health and safety regulations.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,700.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Rotational shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay
• Yearly bonus

Education:

• STM/STPM (Preferred)