IT Support Engineer
RM 3,200 - RM 5,200 / Per Mon
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You will be responsible to provide general group IT support on technical issues & change requests for both hardware and software.
- Responsible for technical support: resolve general IT requests & issues within company.
- Manage, maintain and monitor IT assets & inventory (software licenses, PCs, laptops etc).
- Install, configure and maintain office workstations & laptops (Windows, Mac).
- Support, troubleshoot and monitor office infra & appliances (network, printers, endpoint protection etc).
- Manage login access to systems & applications (accounting, HR, CRM, social media & various business software).
- Perform regular IT security patches, system upgrades and preventive maintenance.
- Ensure IT security compliance on infra, application, data, backup & disaster recovery.
- Perform any other adhoc IT administrative activities (e.g.: migration, assessment, troubleshooting, audit).
- Preferably graduates from computer science, computer engineering or related fields.
- At least 1 year of experience in system administration, IT technical and/or support role.
- Familiar with Microsoft 365 and Windows OS configuration, maintenance, monitoring.
- Familiar with network protocols, mail server, DNS setting, file sharing, firewall, router and printers.
- Knowledge in business software (e.g: accounting, HR, CRM, ecommerce), digital and social platforms is an added advantage.
- Experience in Google Cloud, AWS and/or any cloud infra & services is an added advantage.
- Experience in Crowdstrike and/or any EDR endpoint protection solution is an added advantage.
- Must love to work in a high growth startup environment.
- Must have good communication, analytical and problem solving skills.
- Passionate & take pride in module ownership; and always look to continuous improvement.
- Demonstrate passion in latest technology and keeping up with industry trends.
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