Resident Engineer (Contract – Nationwide)

ABOUT THE JOB

The work scope includes but not limited to provide onsite technical resources for the Connectivity / ICT maintenance contracts in various Sector / Vertical i.e Oil and Gas, Finance, Education, Industry Services and others. Single point of contact for Client services with details understanding on network design, integration, LAN setup, data centre and applications running.

KEY RESPONSIBILITIES

• Prepare report as requested by customer from time to time.

• To maintain the agency network design documentation with up-to-date information such as CPE configuration (Router, Bandwidth Manager policy, Firewall) to expedite the troubleshooting process

• Attend network operation meeting, briefing and assist customer on all issues related of Client services inclusive service delivery and restoration

• To analyse the incident / problem related to agency network and find the root cause of the problem and recommend the resolution and improvement

• To assign and monitor the execution of Preventive Maintenance as stipulated in the contract and as required by operation SOP to reduce fault rate

• To monitor alarm on SNMP system and take necessary action proactively to clear the critical alarm and alerts.

• Subject to changes based on requirement related to Client

• Basic knowledge for VMWare, Active Directory, Backup and DR, HP hardware, Trend Micro, Fortigate and Microsoft product

YOU MUST HAVE

• Basic knowledge for VMWare, Active Directory, Backup, HP hardware, Trend Micro, Fortigate and Microsoft product

• Well versed in the technical security controls and methods to reduce the risk to Network and IT assets

LOCATION

Menara TM Annexe , Jalan Pantai Baharu, 50672 KL