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Hiring !!Rm 2000 Basic FOR (English & Malay Speaker) Customer Service Representative Near Ara Damansara!!

  • Full Time, onsite
  • Agensi Pekerjaan JEV Management Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

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Job Responsibility

  • HANDLE COMMUNICATION INQUIRIES VIA INBOUND CALLS, EMAIL, AND LIVE CHAT WITH PROFESSIONALISM
  • ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
  • RESOLVE SERVICE PROBLEMS BY CLARIFYING THE CUSTOMERâS COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLVED.
  • MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPOND TO CUSTOMERSâ COMPLAINTS
  • PROVIDE FEEDBACK TO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.

Job Requirements

  • SPM AND ABOVE IS ENCOURAGED TO APPLY.
  • FLUENT IN Â ENGLISH (SPEAK AND WRITE)
  • BASIC MALAY REQUIRED
  • WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
  • WORKING HOURS: 7 AM UNTIL 3 AM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
  • ABLE TO PHYSICAL WORK Â IN THE OFFICE AT PETALING JAYA
  • AVAILABLE TO START WORK BY AUG 2024

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Job Benefits

  • BASIC SALARY M2000 + NIGHT SHIFT UP TO RM 400 + KPI UP TO RM 500 ALLOWANCE
  • EPF, SOCSO
  • 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
  • WILL PROVIDE 1 MONTH OF PAID Â TRAINING
  • A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
  • NEARBY LRT STATION ARA DAMANSARA ( 5 TO 10 MINUTES OF WALKING DISTANCE)