Customer Service Executive / Coordinator
Salary undisclosed
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Essential Job Functions:
- Customer Inquiry and Complaint Handling: Promptly respond to inquiries and complaints from overseas customers, providing solutions that exceed customer expectations, part replacement coordination requested by customers, ensuring a smooth and efficient process handling customer inquiry and compliant within the SLA.
- Feedback Collection and Analysis: Gather and analyze customer feedback regarding product quality and service issues to identify patterns and areas for improvement.
- Record Keeping: Keep accurate records of customer interactions, transactions, part replacements, and feedback in the customer service database.
- Product Knowledge: Maintain comprehensive knowledge of the company’s furniture products and parts to offer accurate support and advice to customers.
- Collaboration with Other Departments: Work closely with logistics, supply chain, and product teams to ensure that replacement parts are delivered in a timely manner and that inventory levels are adequately maintained.
- Continuous Improvement: Contribute to the continuous improvement of customer service processes, particularly those related to part replacements and inventory management.
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