Client Services Executive

Serve as the main point of contact for assigned clients, understanding their business goals and requirements. Build and nurture strong, long-lasting client relationships through effective communication and exceptional service. Act as a liaison between clients and internal teams, ensuring clear communication of client needs, expectations, and project details.

Key Responsibilities:

• Maintain a thorough understanding of clients’ businesses and objectives to provide consultative recommendations on services and products
• Respond promptly to inbound inquiries, service requests, and complaints from clients
• Proactively advise clients on opportunities and recommendations to meet their organizational goals
• Collaborate with cross-functional teams to develop tailored solutions that align with client objectives
• Monitor project progress and timelines to ensure timely delivery while exceeding client expectations
• Address any issues or concerns raised by clients promptly and professionally, working to find effective resolutions
• Identify opportunities for upselling and cross-selling additional services to existing clients
• Stay updated on industry trends and client news to proactively provide relevant insights and suggestions
• Prepare and present regular performance reports and updates to clients, showcasing achievements and identifying areas for improvement
• Forecast and track key account metrics, striving to meet or exceed targets
• Coordinate with relevant internal teams (account management, operations, product, IT, etc.) to expedite issue resolution and drive outcomes
• Communicate regularly with clients to provide updates on open requests, navigating roadblocks as needed
• Maintain accurate records in client databases
• Prepare and deliver client presentations and other materials as needed

Requirements:

• Diploma, Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
• Proven experience in client servicing or account management roles
• Excellent interpersonal, communication, and negotiation skills
• Strong problem-solving abilities and a proactive approach to addressing client needs
• Ability to manage multiple client accounts simultaneously while maintaining attention to detail
• Familiarity with CRM software and project management tools
• Adept at building rapport and fostering relationships with clients
• Results-driven mindset with a focus on client satisfaction and business growth
• Exceptional organizational and time management skills
• Delivering outstanding client experiences while driving business success.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Schedule:

• Holidays
• Monday to Friday

Application Question(s):

• How many years of work experience do you possess in B2B client servicing?
• Could you share an example of a particularly successful client servicing achievement or project you're proud of?
• What is your current salary, what is your expected salary, and when can you start?