Customer Service Specialist
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Job Title: Customer Service Specialist
Location: Selangor, Kuala Lumpur, Putrajaya, Cyberjaya
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.
FRESHERS CAN ALSO APPLY
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, addressing customer concerns and resolving issues.
- Maintain a high level of customer satisfaction by following up on inquiries and ensuring resolutions.
- Document customer interactions and feedback in our CRM system.
- Collaborate with other departments to address customer needs and improve service quality.
- Assist in identifying trends in customer inquiries and suggest improvements to processes.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and a customer-centric approach.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Familiarity with CRM software is an advantage.
- Freshers are welcome to apply!
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
How to Apply: If you are passionate about providing outstanding customer service, please submit your resume and a cover letter detailing your interest in the position.
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