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Mandarin Customer Success Specialist (Digital Banking)

RM 3,500 - RM 5,300 / Per Mon


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  • Provide timely support to customers through available communication channels (inbound phone calls and email).
  • Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
  • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Must be able to speak, read and write the English & Mandarin language to support.
  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
  • Call centre experience is not a ‘must’ but would be a distinct advantage.
  • Good reasoning and analytical skills.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Willing work in Rotational Shift (5 working days).
  • 5 days working.
  • Fresh Graduates are welcome to apply.
  • EPF & SOCSO
  • Medical leave
  • Annual leave
  • Rest & relax area