Mandarin Customer Success Specialist (Digital Banking)
RM 3,500 - RM 5,300 / Per Mon
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- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Must be able to speak, read and write the English & Mandarin language to support.
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Willing work in Rotational Shift (5 working days).
- Minimum of 6 months work experience in customer support in any industry.
- 5 days working.
- Fresh Graduates are welcome to apply.
- EPF & SOCSO
- Medical leave
- Annual leave
- Rest & relax area
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