Customer Service

1. Answer customer inquiries via phone, email, and chat.

2. Resolve issues promptly and professionally.

3. Provide accurate information about products and services.

4. Record and update customer interactions in the system.

5. Collaborate with other teams to resolve complex issues.

6. Maintain a positive and helpful attitude with every customer interaction.

Your role is key to ensuring customer satisfaction and building trust in our brand.

1. Education and Experience:

- Minimum SPM or equivalent; diploma or degree is a plus.

- Prior experience in customer service is preferred but not required.

2. Skills:

- Excellent communication skills in English and [add other required languages].

- Strong problem-solving abilities with attention to detail.

- Proficient in using customer service software, MS Office, and basic computer skills.

3. Customer-Oriented:

- Ability to handle customer inquiries professionally and empathetically.

- Ability to resolve complaints and provide appropriate solutions.

4. Teamwork and Flexibility:

- Able to work in a team and adapt to a fast-paced environment.

- Willingness to work flexible hours, including weekends if required.

5. Other Requirements:

- Positive attitude and strong work ethic.

- Ability to multi-task, prioritize, and manage time efficiently.

If you have a passion for helping customers and ensuring their satisfaction, we’d love to have you on our team!

• EPF/SOCSO.
• Annual Leave.
• Medical Leave.