Outlet Manager / Assistant Manager (Klia/Pavilion/Ioi City)

Business activities:

• Assist in analysing and planning restaurant sales levels and profitability.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Co-ordinating with the Headquarters on promotional events and other marketing related events.

  Front and Back-of-house:

  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Managing and train staff and providing them with feedback.
  • Responding to customer complaints.
  • Ensuring that all employees adhere to the company's uniform standards.
  • Meeting and greeting customers and organising table reservations.
  • Advising customers on menu and drink choice.
  • Recruiting, training and motivating staff.
  • Organising and supervising the shifts of kitchen, waiting and cleaning staff.

    Housekeeping:

    • Maintaining high standards of quality control, hygiene, and health and safety.
    • Checking stock levels and ordering supplies.
    • Preparing cash drawers and providing petty cash as required.
    • Helping in any area of the restaurant when circumstances dictate.

• Experience in overseeing outlet(s), staff training, cost, and labour planning.
• Excellent interpersonal & communication skills.
• Strong levels of initiative and leadership skills in managing a team.
• Passion for excellent customer service.
• Displays strong commitment to achieving results.
• Excellent interpersonal & communication skills.

• Fast track career growth
• Daily sales incentive
• Medical coverage
• Allowance