Internship for Reservations Executive cum Front Desk

Exciting opportunity for Hospitality students who are looking for a place of internship!

We are looking for interns to join us at Plush, one of the largest short term rental management companies in Malaysia. Here are the place for you to practice and improvise your communication skills. Interns will gain invaluable hands-on experience in the reservations department, working closely with experienced professionals while learning about various processes and tasks essential for effective reservation management. This practical exposure will not only enhance their skills but also provide insights into the challenges and dynamics of real-world operations in hospitality.

Details of the opening:

• Report to Reservation Manager.
• 5 Day work week and will be required to work shift
• Deal effectively with all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and handle guest complaints.
• Follows up tentative bookings and update reservation status.
• Ensure all work meets company standards; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
• Liaise with all departments to ensure the best service is provided to our customers.
• In charge of being the front face of the company dealing with guests
• Must be comfortable dealing with issues arising from guest bookings
• Must have strong organizational skills, able to coordinate and plan manpower to solve issues

Location: High Park Suites, Kelana Jaya