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Customer Support Team Lead

Salary undisclosed

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Responsibilities

  • Act as the local team lead, take full responsibility of team's service delivery targets;
  • As service expert, guide and help employees to improve their skills;
  • Report to CS regional manager, dealing with case escalation, problem-solving and process improvement;
  • Establish, localize and implement policies and standards incl. employee discipline, performance evaluation, shifts&attendance management, training plan etc.;
  • Build positive team culture and core values;
  • Complete other tasks assigned by regional manager.

Qualifications

  • Fluent in Mandarin (oral and written) and Malay
  • Bachelor degree or above
  • Competency in writing, analysis, communication and presentation skill, and proficiency in Microsoft office;
  • Willing to take pressure and embrace change, with high commitment in execution;
  • Minimum 3 years' working experience, with at least 1 year working as the team lead in CS/PS team, preferably in game/telecommunication/internet service etc. Industry