Customer Service Executive

Order Processing & Delivery:

• Manage and process customer orders, ensuring accurate order entry into the system.
• Coordinate delivery schedules and ensure timely invoicing.
• Liaise with logistics to track Sea, Air, and Road shipments.

Customer Interaction:

• Respond to customer inquiries and provide timely support regarding orders, product information, and services.
• Prepare and manage price quotations, product documentation, and other relevant office data.

Office Management:

• Maintain a comprehensive filing system for office documents, product information, and price quotations.
• Oversee the maintenance of the office lab and the samples library.
• Assist the sales team by preparing demo samples and arranging couriers for customer samples.
• Conduct annual stock checks to ensure inventory accuracy.

Reporting:

• Prepare and submit monthly sales reports and ‘win’ reports for review.