Customer Service Executive

Responsibilities

Order Processing & Delivery:

• Manage and process customer orders, ensuring accurate order entry into the system.
• Coordinate delivery schedules and ensure timely invoicing.
• Liaise with logistics to track Sea, Air, and Road shipments.

Customer Interaction:

• Respond to customer inquiries and provide timely support regarding orders, product information, and services.
• Prepare and manage price quotations, product documentation, and other relevant office data.

Office Management:

• Maintain a comprehensive filing system for office documents, product information, and price quotations.
• Oversee the maintenance of the office lab and the samples library.
• Assist the sales team by preparing demo samples and arranging couriers for customer samples.
• Conduct annual stock checks to ensure inventory accuracy.

Reporting:

• Prepare and submit monthly sales reports and ‘win’ reports for review.

Requirements

• Diploma or Bachelor's Degree in Business Administration or an equivalent field.
• 1-2 years of experience working with ERP systems such as IFS, SAP, or similar platforms.
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Fluent in English and BM (both spoken and written).
• Excellent organizational and filing skills, with a keen eye for detail.
• Ability to work independently, with a proactive and customer-oriented attitude.