Travel Operations Executive/ Senior Executive

Job Overview:

We seek an energetic and well-organised individual with experience in travel agency and travel planning to join our growing team. Dealing with travel partners to obtain the most competitive quote for air tickets, hotels, ground transportation, and tour services. Plan, review and revision of tour proposals to meet company and client needs.

Job Responsibilities:

• Handling booking inquiries (both individual and group booking).
• Plan and organise travel from beginning to end, booking air tickets, accommodation, ground transportation, tour services etc.
• Plan and prepared custom travel itineraries/proposals, prepared quotations, and invoices and was responsible for collecting payment from the clients.
• Liaise with travel vendors/partners for booking and obtain/negotiate the most competitive price.
• Providing advice on the travel visa application.
• Ensuring Payment & Deadlines are met for respective airlines and ground operators.
• Track and analyse frequent operational issues and recommend solutions to prevent recurrence.
• Ensure that all work is executed in a professional, accurate and timely manner.
• Recruitment of new travel vendors/partners and maintaining a good relationship with travel vendors/partners.
• Handling ad-hoc unforeseen travel problems and after-sales customer queries/complaints.

To be successful in this role, you will need to have:

• A minimum Diploma holder in any business-related field.
• At least 3-4 years of working experience in the travel industry.
• Required language(s): English & Mandarin (as the role requires handling Mandarin-speaking clients and travel vendors).
• The ability to prioritise and cope with pressure at busy times.
• Must be well organised, detail orientated and resourceful.
• Travelling is required for this position.
• Working during the weekend is required for this position from time to time.
• Knowledge of the Sabre GDS is an added advantage.
• Knowledge of Microsoft Excel, Word, and PowerPoint is a MUST.

To help you succeed in this role, we will assist you by providing:

• In-house training of our products and system conducted by our senior team members.
• Regular team discussions & meetings to brainstorm ideas and solutions.
• Participation in seminars or related courses to continuously upgrade your skills and enhance your knowledge.

How will this career benefit you?

• Life, Medical & Personal Accident insurance coverage.
• Excellent incentive/ commission
• Be well rewarded for excellent employee performance.
• Flexible working environment.
• Education sponsorship for high-potential employees.