Sales Funnel Management- Generate and capture as many leads as possible in the funnel (volume).
- Convert leads along the funnel to achieve sales targets (efficiency).
- Capture accurate customer information (transparency).
- Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned.
- Retain and update customer information to ensure customer loyalty and support all RM initiatives.
- Ask for referrals for other prospects.
- Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc. and other methods recommended by the Sales Supervisor and Branch Manager.
- Ensure records and systems are maintained and updated as required.
- Ensure follow-up on any aspect of selling, e.g., post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.) and customer satisfaction surveys.
Sales Process- Adhere to the Sales Process.
- Ensure vehicle is properly prepared for delivery.
- Follow up on delivery to ensure customers satisfaction.
- Exercise proper collections on payment and ensure its compliance.
- Adhere to all relevant government legislations and regulations governing the motor trade.
- Attend sales training when nominated by Company.
Sales Planning- Understand how to penetrate competitor’s market.
- Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximise returns on sales.
- Familiarise with every aspect of our range of vehicles / products in order to answer relative questions correctly and keep up-to-date.
- Fully conversant with Company sales policies and Company sales and servicing policies.
- Carry out existing laid down company policies.
- Display highest integrity, exercise initiative, judgement and tact and to conduct you at all times to the complete satisfaction of the Company.
- Engage in company business only. Not allowed to trade on personal interest.
- Quickly and efficiently attend to customers and address complaints that may arise from time to time.
- Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day.
Others- Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.
- Promote & sell insurance policy for new cars and other company products made available from time to time.
