Remittance Investigation Analyst (Contract)
Salary undisclosed
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- To liaise and investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries and feedback and providing timely responses within the agreed Service Level Agreements.
- Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
- To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
- To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
- To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
- To conduct team huddle sessions (on rotation basis if required) sharing on operational process lapses/gaps, the related root causes, and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
- To participate in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and procedures.
Work Experience Requirements
- Preferably at least 1 to 2 years of knowledge and experience in Remittance Operations or investigations.
- A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
- A passionate person with customer-oriented mind-set and firmly believe in maintaining quality discipline.
- Effective communication skills, both written and verbal, to collaborate with internal teams and external partners.
- Ability to multi-task, work independently and collaboratively in a fast-paced, deadline-driven environment
- Possess strong attention to detail, research, analytical, reasoning and investigation skills. (Detailed-oriented, Independent, and analytical team player, proactive and able to adapt quickly)
- Proficient in Microsoft Windows applications – Word, Excel & Power-point
Education Requirements
- Bachelor’s degree in a related field is preferred.
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