Mystery Shopper

Cardas Research & Consulting Group (CRCG) is a full-service marketing research, mystery shopping, and database management consulting company with 65 full-time executives, 100+ field researchers, over 25,000 panel members in the ASEAN countries. Cardas Research & Consulting Group (CRCG) ensures that every project is executed with the aid of a highly experienced team of dedicated professionals, and by employing the use of the latest state-of-the-art techniques which comply with high quality standards. Please register as mystery shopper at crcg.com.my website to get recent notification of available projects.

The Role

You Will Be Responsible For

• Devising actionable strategies from customer insights.
• Bringing the consumer perspective to marketing decision making by executing market analysis and research activities and providing insights and recommendations.
• Managing external agencies for the execution of research projects.
• Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs.
• Leveraging research data and information to proactively identify business opportunities and gaining internal support to act upon these opportunities.
• Conveying analysis and recommendations via presentations and written reports.
  
  

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Consulting and Other Services industry.
• You are experienced in managing a wide range of qualitative and quantitative research.
• You pay strong attention to detail and deliver work that is of a high standard
• You enjoy finding creative solutions to problems
• You possess strong analytical skills and are comfortable dealing with numerical data
  
  

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Flexible working options
• Fantastic work culture