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Technical Trainer

Salary undisclosed

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Job Responsibility

Responsibility

  • Conduct application training for internal and external users; develop and update training materials, manuals, and guides to improve users' understanding and use of the software.
  • Evaluate the effectiveness of training programs and provide feedback for continuous improvement.
  • Stay updated with the latest software features and updates to effectively train users and provide up-to-date information.
  • Perform other duties as assigned.
  • Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
  • Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
  • Follow up closely with customers to ensure full resolution of issues.
  • Deployment of service releases, patches, requests and customizations.
  • Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.

Requirements

Job Requirements

  • HRD Certificate Trainer.
  • May require an associate degree in a related area. Â At least 2 years of related experience.
  • Ability to troubleshoot and diagnose problem.
  • Good customer service skills.
  • Ability to work both independently and as part of a team.
  • High level of interpersonal skills to work effectively with others.
  • Works under minimum supervision.
  • Flexibility - responsibilities may require occasional evening and weekend work.
  • Basic knowledge in SQL is an added advantage.

Job Benefits

Annual Leave , Hybrid Work