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Job description for Chargeback Administration Specialist
- Distributors’ Chargeback Claims Review (SAP):
- Review delivery orders and invoices submitted by distributors.
- Cross-check the data with system records to ensure accuracy and adherence to company policies.
- Complete all reviews by the monthly cutoff deadline and submit them to sales leaders for approval.
- Proactively follow up with distributors to address any errors or outstanding files.
- Manual Claims Processing (Non-SAP):
- Regularly review freight claims from specific distributors.
- Verify accuracy and compliance with the company’s distributor incentive program.
- Handle exceptional manual claim requests from sellers or distributors on a case-by-case basis.
- Submit approved claims to the credit team.
- Monthly Reports Delivery:
- Generate claim reports, credit note reports, and exceptional requests reports on a monthly basis.
- Distribute these reports to key stakeholders, including the Finance and Sales teams in Malaysia, Singapore, the Philippines, and Indonesia.
- Prepare a Chargeback analysis report comparing actuals to the budget for management review.
- Other Ad-Hoc Tasks:
- Attend monthly meetings for each market to address claim-related issues.
- Conduct chargeback training sessions for new hires (both company employees and distributors).
- Maintain the accrual rate for chargebacks in SAP quarterly, as requested by the Finance team.
- Provide support for system testing when necessary.
Skill Requirements
- Fluent in English, Office (Excel), sensitive to number, computer system savvy
- Past experience of reviewing invoice and delivery note will be a plus
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