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Customer Service

RM 2,500 - RM 3,500 / Per Mon


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PUDU RIA FLORIST brings together high-quality, creative, and share-worthy floral arrangements addressing every occasion.

We are seeking for a committed Florist Customer Service to join our growing business.

If you have an interest and knowledge-base when comes to the handling and structuring of floral arrangements, we want you!

  • Handle florist order and assist flora arrangement
  • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
  • Handle in-store and online orders to ensure timely and accurate completion.
  • Manage order processing cycle with other departments (whatapp,IG, FB order)
  • Issue invoice, delivery order and check payments with accounts department
  • Stock take and inventory accountability (florist inventory)
  • Handle and follow up customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction
  • Provide professional advice to help customers choose suitable flowers, bouquet types or design styles
  • Coordinate delivery or arrange self-pickup to ensure that the bouquets reach the customer within the specified time with Logistic department
  • Ensure floral arrangements meet a set standard of quality
  • Maintaining a clean workspace
  • Minimum 1-2 years with related field, Customer Service, Administrator, Strong communication and interpersonal skills
  • Have a strong sense of time management
  • Detailed-oriented
  • Ability to work independently
  • Able to work 6 days per weeks/ PH/ Festive season
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Here’s a well-rounded list of company benefits:

  • Comprehensive Medical and Dental Insurance: Full coverage for employees to support health and wellness.
  • Generous Paid Time Off and Holidays: Ample time off to recharge, including national holidays.
  • Professional Development: Access to training programs and growth opportunities for career advancement.
  • Employee Discounts: Discounts on all company products and services for employees.
  • Annual Company Trip: Team-building trips to foster connection and celebrate achievements.

    Others:

    • EPF/SOCSO provided
    • Overtime pay
    • Yearly bonus
    • Insurance
    • Lunch Meal
    • Free Parking
    • Location: 21, Jalan Empat, Chan Sow Lin, Kuala Lumpur, Kuala Lumpur, Malaysia 55200