Customer Implementation Executive

We are currently seeking a Finance Executive (Account Receivable) to join DHL eCommerce Malaysia!

Job Description:

• Conduct credit checks on new customers.
• Provide statement of account and invoice to customer.
• Proactively educate customers on best practice to ensure smooth and efficient billings and financials.
• Monitor payment progress and ensure debts are collected on time.
• Follow up with customer on overdue debts via emails and calls.
• Review the listing of credit payments, collect remittance details, and submit to the banking/receipting function.
• Maintain records for all customer interactions. Perform customer account maintenance activities such as reconciling unmatched items, preparing refunds and updating customer records.
• Monitor Accounts Receivable (AR) aging, resolve problems in relation to invoice payments.
• Identify potential marginal accounts and develop/implement strategies to manage overdue payments and minimize debt exposure.
• Interact with customers to discuss repayment of debt.
• Issue pro-forma invoices for prepayment transactions.
• Perform commission payment to merchants.
• Ensure monthly collection target is consistently achieved.
• Ensure monthly DSO below target KPI set by company.
• Ensure debt of more than 60 days is below 5% of overall debt.
• Ensure commission payment is paid within agreed timeline.
• Review credit limit and payment terms.
• Schedule and conduct customer feedback reviews as appropriate.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.
  
  
  

Requirements:

• Bachelor’s Degree in Accounting or Finance
• Sound knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
• Good business writing skills, with basic understanding of business structures within corporations.
• A team player with excellence interpersonal and communication skills.
• Able to collaborate and negotiate with multiple stakeholders to resolve issues.
• Able to make rational decisions under pressure and carry out Management’s instructions accordingly.
• Able to work under tight deadlines.
• Meticulous and attentive to details.