Customer Implementation Executive
Salary undisclosed
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We are currently seeking a Finance Executive (Account Receivable) to join DHL eCommerce Malaysia!
Job Description:
Job Description:
- Conduct credit checks on new customers.
- Provide statement of account and invoice to customer.
- Proactively educate customers on best practice to ensure smooth and efficient billings and financials.
- Monitor payment progress and ensure debts are collected on time.
- Follow up with customer on overdue debts via emails and calls.
- Review the listing of credit payments, collect remittance details, and submit to the banking/receipting function.
- Maintain records for all customer interactions. Perform customer account maintenance activities such as reconciling unmatched items, preparing refunds and updating customer records.
- Monitor Accounts Receivable (AR) aging, resolve problems in relation to invoice payments.
- Identify potential marginal accounts and develop/implement strategies to manage overdue payments and minimize debt exposure.
- Interact with customers to discuss repayment of debt.
- Issue pro-forma invoices for prepayment transactions.
- Perform commission payment to merchants.
- Ensure monthly collection target is consistently achieved.
- Ensure monthly DSO below target KPI set by company.
- Ensure debt of more than 60 days is below 5% of overall debt.
- Ensure commission payment is paid within agreed timeline.
- Review credit limit and payment terms.
- Schedule and conduct customer feedback reviews as appropriate.
- Establish and maintain cross functional relationships across the business to improve customer satisfaction.
- Bachelor’s Degree in Accounting or Finance
- Sound knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
- Good business writing skills, with basic understanding of business structures within corporations.
- A team player with excellence interpersonal and communication skills.
- Able to collaborate and negotiate with multiple stakeholders to resolve issues.
- Able to make rational decisions under pressure and carry out Management’s instructions accordingly.
- Able to work under tight deadlines.
- Meticulous and attentive to details.
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