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Process Executive - Content Reviewer

Salary undisclosed

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Job Location: KL, Malaysia

Working hour : Night shift only

Total work experience : 0-2 years only

Job Description

  • Understand and remain up to date with client’s policies and guidelines
  • Review user reports regarding website content
  • Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
  • Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside policy
  • Fulfill base productivity and quality requirements of the client
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
  • Identify inefficiencies in workflows and suggest solutions
  • Review of sensitive content sometimes involving graphic or disturbing subject matter.

Qualification & Experience:

  • Fresh graduate - 6 months of professional work experience (preferable from BPO industry)
  • Fluency in English
  • Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive.
  • Well-developed logic-based decision making and ability to triage and escalate borderline cases
  • Excellent communication (verbal and written) & Quick learner and adaptable to learn new processes, concepts, and skills
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
  • Passion for social media. Conversant with channels that provide on demand Video
  • Must have some inclination/ viewpoint towards any/some of the following: -

Social media regulation - Online free speech - Govt regulated Internet controls - Support for vulnerable sections of the society - EU policy making - Business process efficiency - Project management.