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Cafe Manager

Full Time, onsite
The Coffee Bean & Tea Leaf®
Georgetown, Malaysia

Salary undisclosed

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Job Responsibility

Brew Crew Key Responsibilities

In This Role, You Will:

Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with customers.
Handle cash transactions honestly, efficiently, and accurately.
Care about the safety & health of our Brew Crew and customers.
Take pride in the appearance of your cafÃ, maintaining a clean and organized environment, in accordance with health and safety regulations. We are seeking friendly, curious, and collaborative CafÃ Supervisors, who will be responsible for the supervision of the Brew Crews, so that they will maintain the quality of service and products, and enforce all procedures in the absent of the CafÃ Manager. The CafÃ Supervisor will fulfil any other duties assigned by the CafÃ Manager or Assistant Manager and will represent The Coffee Bean & Tea Leaf in a professional manner.

As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous âBarista Academyâ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills â Your development is our priority.

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Cafe Supervisor Key Responsibilities

In This Role, You Will:

Sales and Customers Service

Maintains a Profitable Reputable CafÃ, That Is:

Handles cash transactions honestly, efficiently, and accurately.
Assists in the supervision of the profitable cafÃ.
Assists the CafÃ & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
Maintains an efficient, friendly service standard at all time.
Politely answers the telephone and customer questions.
Responds proactively to prevent and resolve customer service situations.
Handles all drink and food items during preparation safely.
Sells and serves baked goods and miscellaneous food items to customers.
Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customerâs expectations on each occasion.

Store Operations

Maintaining efficient and sales targets, and surpass customerâs expectations on each occasion, that is:

Completes daily report as assigned.
Informs the CafÃ Manager / Assistant Manager of any operational inconsistencies.
Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
Orders baked goods, coffee and supplies when needed.
Performs opening and closing duties
Reports all employee accidents to the CafÃ Manager / Assistant Manager and complete all personnel forms when necessary.
Reports potential safety hazards to CafÃ Manager / Assistant Manager.
Restocks shelves when necessary.
Cleans the bar area, floor, grinders, take out trash, etc routinely.
Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

Employee Development

Motivating & Developing Crews, That Is:

Assists in the training of new employees.
Delegates duties to Brew Crews as necessary.
Leads by example.
Motivates crews to maintain and serve consistent quality products every time.
Perpetuates Company philosophy and culture.
Schedules breaks as necessary.

So as to develop and motivate our employees.

Product Knowledge

Delivers Consistent Quality Products, That Is:

Assists the CafÃ Manager and Assistant Manager in educating all Brew Crews on all products and services.
Maintains the highest quality, consistent product standards.
Oversees drink-making and ensuring that only consistent quality drinks and products are served.
Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

Store Presentation

Maintains a Comfortable, Conducive Outlet By:

Follows guidelines on music.
Keeps all tables cleared of trays and used utensil or cups.
Keeps all floors dry & free of litter.
Maintains a clean, well-merchandised cafÃ.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Job Requirements

Our Blend

The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and weâve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

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Brew Crew (Barista) - Your Ingredients

Our Brew Crew is fueled by curiosity. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.

Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
Ability to work in a fast-paced environment while maintaining attention to detail and quality.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to work well both independently and as part of a team.
Flexibility to work various shifts, including weekends and holidays.

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Cafe Supervisor - Your Ingredients

Diploma in any related field
Fresh graduate
Customer service skills
Multitasking skills
Good analytical skills
An eye for details
Good communication skills
A team player with good leadership and interpersonal skills
Articulate and able to communicate effectively across all functions and levels
Able to adapt to organizational changes and able to work under pressure
Responsible, reliable, independent and has a sense of urgency

Job Benefits

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

World Class training in our Malaysia Barista Academy
Competitive Salary
Performance & Attendance Bonuses
Brew Crew discounts
Career Journey with Individual Development Plans
Flexible working hours
Medical benefits

Our âFROTHâ VALUES

We believe in the fundamental truths that guide us through our daily lives:

F*RIENDLINESS-* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
RESPECT - We are inclusive and honour each otherâs values, opinions and diversity.
OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

Job Responsibility

Brew Crew Key Responsibilities

In This Role, You Will:

Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with customers.
Handle cash transactions honestly, efficiently, and accurately.
Care about the safety & health of our Brew Crew and customers.
Take pride in the appearance of your cafÃ©, maintaining a clean and organized environment, in accordance with health and safety regulations. We are seeking friendly, curious, and collaborative CafÃ© Supervisors, who will be responsible for the supervision of the Brew Crews, so that they will maintain the quality of service and products, and enforce all procedures in the absent of the CafÃ© Manager. The CafÃ© Supervisor will fulfil any other duties assigned by the CafÃ© Manager or Assistant Manager and will represent The Coffee Bean & Tea Leaf in a professional manner.

Sales and Customers Service

Maintains a Profitable Reputable CafÃ©, That Is:

Handles cash transactions honestly, efficiently, and accurately.
Assists in the supervision of the profitable cafÃ©.
Assists the CafÃ© & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
Maintains an efficient, friendly service standard at all time.
Politely answers the telephone and customer questions.
Responds proactively to prevent and resolve customer service situations.
Handles all drink and food items during preparation safely.
Sells and serves baked goods and miscellaneous food items to customers.
Verbally receives and calls back customer orders in a friendly manner.