Barista & Baker

Responsibility

Job Title: Barista

Responsibilities:

• Leadership and Team Management:
• Provide effective leadership to the barista team, fostering a positive and motivated work environment.
• Conduct training sessions to ensure consistency in coffee preparation, customer service, and adherence to company standards.
• Schedule and manage staffing levels to meet operational requirements.
• Quality Control:
• Uphold and enforce high standards of coffee quality, presentation, and service.
• Regularly assess and refine brewing techniques, ensuring a consistently excellent coffee experience for customers.
• Monitor and manage inventory levels, including coffee beans, equipment, and supplies.
• Customer Service
• Interact with customers, addressing their queries and feedback to enhance their overall experience.
• Implement strategies to improve customer satisfaction, loyalty, and retention.
• Train staff in exceptional customer service practices.
• Operational Efficiency:
• Collaborate with management to develop and implement operational procedures and policies.
• Oversee the maintenance and cleanliness of the coffee bar area, equipment, and storage spaces.
• Financial Management:
• Monitor and manage the budget for the barista department, including cost control and revenue generation.
• Implement strategies to increase sales and maximize profitability.

  Job Title: Baker

  Responsibilities:

  • Daily Baking: Prepare and bake a variety of pastries, cakes, cookies, and other baked goods that align with the shop’s brand and beverage offerings.
  • Menu Development: Collaborate with the team to create new, trendy baked items that pair well with our beverages, staying on top of current trends in both baking and beverage culture.
  • Quality Control: Ensure all products meet the shop’s high standards of taste, appearance, and freshness.
  • Inventory Management: Monitor baking supplies and ingredients, placing orders as needed to ensure the kitchen is well-stocked.
  • Food Safety & Hygiene: Maintain a clean, organized, and sanitary workspace, strictly adhering to all food safety regulations and guidelines.
  • Presentation: Ensure baked goods are presented attractively and consistently to provide a premium customer experience.
  • Customer Interaction: Occasionally interact with customers, providing recommendations or explaining product ingredients and details when needed.
  • Innovation & Trends: Keep up with the latest baking trends and introduce fresh, creative ideas to enhance the menu and attract customers.

Job Title: Barista

Overview:

We are seeking a dynamic and experienced individual to take on the role of Barista in our thriving coffee establishment. As the leader of our barista team, you will be responsible for overseeing all aspects of the coffee service, maintaining high standards of quality, and fostering a positive and collaborative team environment.

Qualifications:

• Proven experience as a Barista or similar role in a high-volume coffee environment.
• Able to speak in English.
• Fresh graduate are welcome to apply.
• Candidates must possess at least SPM.
• In-depth knowledge of coffee beans, brewing methods, and equipment.
• Strong leadership and team management skills.
• Exceptional customer service and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Understanding of inventory management and cost control.
• Barista certification or relevant education is a plus.

  Job Title: Baker

  Overview:

  We are looking for a creative and passionate Baker to join our trendy beverage shop team. The Baker will be responsible for preparing a variety of baked goods that perfectly complement our specialty drinks, adding a unique touch to our customers' experience. You will need to maintain high standards in product quality, food safety, and customer satisfaction, all while bringing innovative ideas to enhance our menu offerings.

  Qualifications:

  • Proven experience as a baker in a café, restaurant, or bakery setting.
  • Strong understanding of baking techniques and a wide variety of baked goods.
  • Creative flair and an eye for detail in presentation.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Excellent time-management skills and the ability to work early morning or flexible hours.
  • Knowledge of food safety regulations and health standards.
  • Team player with strong communication skills.

Benefits

• Ticco is an equal opportunity employer.
• Our team is young, enthusiastic, and loves to have fun while providing exceptional service.
• You'll have access to mentorship, ongoing training, and potential leadership opportunities as we expand.
• Enjoy a chic, Instagram-worthy workspace with a modern design that inspires creativity and productivity.