Quality Assurance Supervisor - Operations
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Job Description
- Develop and implement quality control processes and procedures to ensure that products and services meet established quality standards.
- Train, supervise and mentor QA team members to ensure that they have the necessary skills and knowledge to carry out their duties effectively.
- Work closely with production, engineering, and customer service teams to ensure that quality is embedded in all processes.
- Develop and maintain quality metrics to monitor and report on product and service quality performance.
- Lead investigations into quality issues, identify root causes and implement corrective actions to prevent recurrence.
- Participate in the development and implementation of new products and services, ensuring that quality requirements are integrated into the design and development process.
- Ensure compliance with all relevant regulatory requirements and industry standards related to quality.
- Bachelor's degree in a related field or equivalent work experience.
- 5+ years of experience in quality assurance or a related field, preferably in call center operations.
- Strong knowledge of quality assurance principles, practices, and tools.
- Excellent communication and interpersonal skills, with a proven ability to lead and motivate a team.
- Strong analytical and problem-solving skills, with a demonstrated ability to identify root causes and implement effective corrective actions.
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