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Quality Assurance Supervisor - Operations

Salary undisclosed

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Job Description

  • Develop and implement quality control processes and procedures to ensure that products and services meet established quality standards.
  • Train, supervise and mentor QA team members to ensure that they have the necessary skills and knowledge to carry out their duties effectively.
  • Work closely with production, engineering, and customer service teams to ensure that quality is embedded in all processes.
  • Develop and maintain quality metrics to monitor and report on product and service quality performance.
  • Lead investigations into quality issues, identify root causes and implement corrective actions to prevent recurrence.
  • Participate in the development and implementation of new products and services, ensuring that quality requirements are integrated into the design and development process.
  • Ensure compliance with all relevant regulatory requirements and industry standards related to quality.

Requirements

  • Bachelor's degree in a related field or equivalent work experience.
  • 5+ years of experience in quality assurance or a related field, preferably in call center operations.
  • Strong knowledge of quality assurance principles, practices, and tools.
  • Excellent communication and interpersonal skills, with a proven ability to lead and motivate a team.
  • Strong analytical and problem-solving skills, with a demonstrated ability to identify root causes and implement effective corrective actions.